All Australian standard orders of $89 or more are shipped with StarTrack Express Couriers for FREE! This is a 'Next Business Day'* service to all Capital Cities, and most Regional Centres, when you order by 4.00pm Sydney Time. A flat rate of $8.99 applies to all orders under $89, and will be sent with StarTrack Express. Simply choose our Express Delivery service at the checkout when placing your order. Be sure to specify somewhere safe to leave your parcel.
*Delivery time is estimated at 1 business day for most metropolitan suburbs, and larger regional areas when you order before our 4.00pm Sydney time cut-off. A time estimate for your location will be given to you at checkout after providing your postcode.
Please understand that severe weather, bushfires, aircraft mechanical failures, and other such calamities may affect this delivery time, however we boast an impressive 96% on time rate for all deliveries, near and far. If your order does not reach you in time, we will happily pay for the return postage and refund you in full for your purchase once returned.
You can track your order at StarTrack Express with the consignment number emailed to you within 12 hours of placing your order.
PLEASE NOTE: Deliveries to Parcel Lockers and MyPost addresses may experience delivery delays. We are happy to ship to Cocos Keeling Islands, Norfolk Island and Christmas Island, but be aware that additional charges will apply as your item will be shipped with Australia Post. Contact us for details and rates.
Customers in the greater Sydney area are welcome to pick up orders from our Brookvale warehouse in Sydney's Northern Beaches, Monday through Friday. Simply place your order online and choose the Click and Collect Store Pick Up option when you check out. Orders must be placed online before arrival, we do not have a shop front and orders need to be processed through our website to be fulfilled.
PLEASE NOTE: Orders placed by 4pm Monday-Friday can be picked up 1.5 hours later that same day. As we are an online store only all orders MUST BE PLACED in advance of picking up! Orders placed after 4pm on any given day will be available for pick up after 11am the following business day.
Our office hours are Monday-Friday 8:30am-5:30pm.