Frequently Asked Questions

CostumeBox is purely based online but we do offer express delivery Australia wide and an express courier service within Sydney so you can receive your order ASAP.

You'll receive an email notification once your order has been shipped. Tracking information will then be sent via SMS and email.

Orders sent via our express or standard service can be sent to a PO Box, however please note our international and same day couriers are unable to deliver to a PO Box or similar.

We sure do! Please visit our delivery page here for prices and details.

All parcels have an Authority to Leave so as long as the driver thinks it's safe to do so, they'll leave your parcel at the door or another nominated spot. Please note our international courier does require a signature on delivery.

Orders placed with Express and Standard delivery can be delivered any time during business hours. Sadly we are unable to specify a delivery time with the couriers.

CostumeBox is purely based online but we do offer express delivery Australia wide and an express courier service within Sydney so you can receive your order ASAP.

Please find detailed shipping times on our Shipping page here.

Like fashion brands, each costume brand can fit a little differently. To help you with sizing, we have a very extensive range of size charts specific to every supplier for each of our costumes. The size charts are a clickable link on the costume pages. We recommend comparing actual measurements, rather than size, as this is the most accurate way to find a size that will be just right for you. In some of our product descriptions, we also provide measurements and additional information for each costume.

We replenish stock as quickly as possible. As some items may take longer to come back into stock than others, please contact our customer service team for an accurate restocking time frame.

Currently our only made to order items are mascots, which are available to purchase online. If you're looking for something specific, please contact our customer service team and we can help find what you're looking for.

Due to postage costs we don't offer one-off special orders, however if you're wanting to place a bulk order for multiple items please contact us and we will liaise with our buying team and see if this is possible.

If your order is in the process of being packed sadly we are unable to make any changes. If this is the case our customer service team will do their best to liaise with the courier to have your address amended.

CostumeBox will consider price matching online only merchants in Australia if the product is identical and in stock. For further information on price matching please contact our customer service team.

All orders receive an instant confirmation email once processed. If you're yet to receive this please check your junk/spam folder, if you're still unable to find it please contact our customer service team and we can resend the email.

Please contact our customer service team with your order number and we'll be happy to apply the discount to your valid order.

To get your order to you as fast as possible, our warehouse system is fully automated and begins processing orders immediately. Because of this, we cannot cancel, add/remove items, or combine shipping once an order is placed. If you need a different item, we recommend using our free returns once your order arrives.

Yes! Bulk discounts start for orders $2000 and over. If you're wanting to place a large order, please contact our customer service team and we will send you a discount code.

Returning an item is easy with our free returns. Please visit our returns page here to book in your return.

You can absolutely try on your costume. Please keep all original packaging and be sure to keep the garment in original condition. Please note that hosiery and certain other items cannot be tried on and returned. See our returns page here for more information.

If you have received a damaged or faulty product, we are happy to fix it for you as quickly as possible. Please contact our Customer Service Team on 02 57474488 or online so we can send you a replacement item right away and make arrangements to get the faulty product back to us.

The way we do exchanges is by having you place a new order for the size/item you'd prefer, and returning the original back to us for a full refund. You can book in your free return here.

You can choose between a refund or 110% store credit. Simple choose which you would prefer when submitting your return.

Due to hygiene reasons we are unable to accept the following if they have been opened: hosiery and undergarments, prosthetics, contact lenses, eyelashes, fangs, fake teeth, cosmetics, faux beards and moustaches, and inflatable items.

Some product exclusions apply to our change of mind policy. The exclusion will be noted on the relevant product page on our website.

See our returns page here for more information.

Return parcels can take 2-10 business days to reach us. Once your return has been received at our warehouse, your return request will be processed within 5-10 business days. Our returns team will notify you by email once your return has been processed. See our returns page here for more information.

Returns are processed back into the account you purchased with.

Credit Card or PayPal: Your refund will be credited to you through the card you purchased with.

Gift Voucher/Store Credit: Your refund amount will be issued in the form of a new voucher or credit.

AfterPay: If you are returning your entire order and already have made one or more payments, the total will be refunded to your debit/ credit card. If you are returning only part of your order, the refund amount will be deducted from your final instalment. Read more about AfterPay here.

Klarna: If you are returning your entire order and already have made one or more payments, the total will be refunded to your debit/ credit card. If you are returning only part of your order, the refund amount will be deducted from your final instalment. Read more about Klarna here.

Zip Pay: If you are returning your entire order, any instalments paid will be refunded and existing payments will be cancelled. If you have returned only part of your order, your refund will be determined based on the amount you've already paid towards the item. Read more about Zip Pay here.