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General FAQ's

Frequently Asked Questions

  1. Do you have a shop I can visit?
  2. How do I know which size is right for me?
  3. When will you be getting more stock in?
  4. Can I get a refund if the costume is not suitable?
  5. Can I exchange for a different size?
  6. How can I pay for my order?
  7. How can I track my order?
  8. When will I receive my order?

 

 

1Do you have a shop I can visit?

CostumeBox has one shop, it’s Costumebox.com.au, and you’re  in it right now. We do have a warehouse and office space located in Brookvale on Sydney’s Northern Beaches, our address is 10 Clearview Place, Bookvale, NSW, 2100. Unfortunately we do not have facilities for you to browse or to try on costumes at our physical location, but if you order online before 3pm on business days, you can pick up your costume between 3pm-5pm on business days.


2. How do I know which size is right for me?

Like fashion brands, each costume brand can fit a little differently. To help you with sizing, we have a very extensive range of size charts specific to supplier for each of our costumes. The size charts are a clickable link on each individual costume page. We recommend comparing measurements as this is the most accurate way to find a size that will be just right for you. In some of our product descriptions we also provide measurements and additional information for each costume.


3. When will you be getting more in stock?

Our buyers are always working hard to get the latest and greatest costumes and accessories for your needs. All stock is replenished as quickly as possible. If you have an enquiry regarding an individual costume or accessory please don’t hesitate to contact our friendly customer service team and they will liase with the buyers to give you the most accurate information possible.


4. Can I get a refund if the costume is not suitable?

Of course! We have a “No Worries”, 30 Day Return policy. You can return any costume and most accessories any time within 30 days for a full refund, minus the original postage. The only condition is that it must be in its original unworn condition and in its original intact packaging. You can return your costume to us by following the instructions on our returns page or by using the returns form on the bottom of the invoice included with your order.


5. Can I exchange for a different size?

The way to exchange is that you first need to go online and re-order the costume you need in the new size. This is to ensure that you can secure that item (popular items sell out quickly), and we can get it out to you as quickly as possible. Then you can return the item you have back to us by clicking this link: http://www.costumebox.com.au/returns and following the prompts, or by using the returns form on the bottom of your invoice.


6. How Can I pay for my order?

Costumebox .com.au is a secure encrypted site and we accept Visa, Mastercard, American Express. We also accept PayPal, Poli Internet Banking, bank deposits, and you can post us cheques or money orders as forms of payment too.


7. How can I track my order?

When your order leaves our warehouse, you will receive an email confirmation with your shipment tracking number, which is a link to the couriers website (Star Track Couriers). That tracking number will not generate any information until the following business day, so don’t worry if there is no information available immediately.


8. When will I receive my order?

I am glad you asked! We are always working towards getting your order to you as quickly as possible. If you live in a metropolitan area Australia-Wide and you place your order before 3pm on a business day, you should receive your parcel the next business day (with greater than 96% on time rate) between the hours of 9am-5pm.  We do not require you to sign for your special delivery so if this does not suit you please have your parcel sent to your workplace, please be sure that you include your company name in the address. If you are in a regional area your delivery may take up to 4 business days to reach you.