Returns Policy

Can I Return My Order?
 
Almost all our products are backed by our No Quibbles Return Guarantee. We offer thousands of products, most of which can be returned within 30 days from Delivery Date. Refunds are for the cost of the merchandise only and do NOT include postage and handling charges.

Any return received with missing items or without the original packaging will not be credited.

You may initiate a return at anytime during this initial 30 days providing the costume is unworn (aside from being tried on of course!) and in its original undamaged packaging.

My Costume Is Different From The Picture, Why?
Please note: costume styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?
If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including postage and handling.

How Do I Return An Item?

Included with your order will be a RETURNS FORM.  Please complete this and include it when you post the item(s) back to us.  The address is:

Costumebox.com.au
Returns Department
P O Box 266
BROOKVALE NSW 2100

Please note: All items should be returned via a traceable postage method, such as a post pack with a con-note number or registered post for your protection as we cannot refund items that never arrive back to us.

You can register your return by going into the post office and requesting a registered post receipt. Australia Post charges $2.60 for this service. This will also insure your parcel for up to $100. For parcels with a value over $100, you can elect to pay Australia Post an extra $1.25 (per additional $100).

If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us. We will however, process your return if and when the parcel is found.

How long does it take to process a return?
Returns are generally processed within a week of us receiving the product. During the Halloween and Christmas season (October to the end of December) this process may take longer.

What Items Are Not Returnable?
The following items are NEVER returnable:

• Special Order items - including all Mascots
• The following items are ONLY returnable if they are in their unopened, original packaging, they must not have been worn, used or altered in any way:
• Undergarments
• Socks and stockings
• Eyelashes
• Moustaches, beards, facial hair (must be returned in the unopened and sealed package)
• Prosthetics, fangs or any other fake teeth (must be returned in the unopened and sealed package)
• Cosmetics (must be in original unopened and factory sealed package)
• Any item that has been worn, used or altered in any way

If you have any questions about the guidelines for a specific product, please contact Customer Care.

Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.